LINE STORE

Thank you very much for playing LINE: Gundam Wars.

We regret to announce that service for LINE: Gundam Wars will be closing soon. We would like to extend our sincerest apologies for the closure and gratitude to all players who have supported the service up until now.  

From 5pm, Apr. 20, 2026 (GMT+9), sale of in-game paid-for items (hereinafter referred to as in-game currencies) and prepaid payment instruments on LINE STORE will close permanently.  

If you already have the game app installed on your smartphone, you will be able to continue playing and using your in-game currency right up until service closure.

Please refer to the schedule below for further important dates related to the closure of service.

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Schedule (all times and dates are GMT+9)

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Closure of sale of in-game currencies: 5pm, Apr. 20, 2026

Termination of new downloads: 3pm, May 28, 2026

Game closure: 3pm, Jun. 30, 2026

Start date for refund request applications: 3pm, Jul. 7, 2026

Application deadline for refund requests: 3pm, Oct. 5, 2026

Support closure: Dec. 23, 2026

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In-game purchases

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In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds for in-game currencies remaining in their account (hereinafter referred to as paid-for in-game currency balance) at the time the game closes.

■ Types of prepaid items to be refunded

Unused balances of paid Diamonds and paid Coins you have at the time of the game closure (3pm, Jun. 30, 2026, GMT+9).

■ How to find your unused paid-for in-game currency balance

Go to Set > Purchase Information in the tab in-game.

- You are eligible if your balance includes any paid in-game currencies.

■ Paid-for in-game currency unit prices

Amounts to be refunded will be calculated as follows:

Diamonds = JPY 40.00, Coins = JPY 0.02  

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■ Refund application process

You must submit a Refund Application Form.

The URL for the Refund Application Form will be posted on the LINE GAME official blog and other locations no earlier than 3pm, Jul. 7, 2026 (GMT+9).

Only players using LINE Login to play are eligible to apply for refunds via the abovementioned Refund Application Form. Information regarding the refund application process for players using a method other than LINE Login to play will be announced at a later date.  

- Players logging in with methods other than LINE Login will need an ID when applying for refunds. Please write down your ID and keep it in a safe place ahead of time.

- ID refers to the numbers displayed at Home screen > Set > ID.

- If the Game ID you provide does not match your Game ID exactly, it may be difficult or even impossible for us to identify your game data and process your refund.

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Notes:

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・ New downloads from both the App Store and Google Play will be terminated at 3pm, May 28, 2026 (GMT+9).  

　 Once the game has been removed from the App Store and Google Play, you will no longer be able to re-download or re-install the game app in the event that you delete it from your smartphone.

・ In-game items can be used until the game closes.

・ Since it will no longer be possible to log in to the game after it has closed, if you wish to claim a refund, please make a note of your remaining paid-for in-game currency balance before this time. Your remaining paid-for in-game currency balance will be displayed on the refund application form.

・ If your paid in-game currency balance is saved via another OS, it will be totaled together when you request a refund.

・ Once we have completed the relevant procedures, we will transfer the value of any remaining paid-for in-game currency balance in Japanese Yen to the bank account you specify.

・ We will be unable to provide refunds in cases where illegal, fraudulent, or unauthorized activities are associated with the application.

　 - We may request that you submit documentation such as your personal identification and/or your purchase information in order to prevent actions including

but not limited to fraudulent applications for refunds, refund applications by third parties, duplicate refund applications, as well as the falsification of accounts and refund amounts.  

  ・ Based on the status of your purchases, we may deem it appropriate to cancel some purchases instead of providing refunds for them. 

- Countries other than Japan, Korea and Taiwan are not eligible for the Refund Application Form mentioned above.

Thank you once again for supporting the game up until now, and our sincerest apologies for the closure.

There are many other exciting games in the LINE GAME roster, and we hope that you will enjoy them too!

April 20, 2026

LY Corporation