The latest news and announcements from LINE STORE.

End of LINE Out service

Thank you for using LINE Out.
We regret to inform you that the LINE Out service will be ending on Wednesday, May 31st, 2023. We sincerely appreciate your continued support.
Sales of call credit and 30-Day Plans will be suspended on Friday, March 31st, 2023. Any 30-Day Plans purchased before sales end can be used for the full 30 days.

Refer to the below schedule for important dates related to the service termination.

Service termination schedule
Call Credit and 30-Day Plan sales end: March 31st, 2023 (Fri)
Service ends: May 31st, 2023 (Wed)
Refund requests accepted from: June 1st, 2023 (Thu)
Deadline for refund requests: August 31st, 2023 (Thu)
Support ends: October 30th, 2023 (Mon)

Service closure background and similar features
LINE Out service is ending because LINE Plus will no longer be operating as a phone service provider in Japan. Once service ends, LINE will continue to function normally and any remaining call credit that has been purchased will be refunded. As an alternative, we suggest LINE's free voice and video calls that can be used between LINE friends.

Any call credit previously purchased will be refunded when the service ends. Prepaid LINE Out call credit purchased within Japan via iOS is considered a prepaid payment instrument per Chapter 2 of the Payment Services Act, and refunds are granted in accordance with Article 20, Paragraph 1.

How to request a refund

You can use the refund request form once it is available.
A link to this refund request form will be sent to those users who still have credit via LINE message on Thursday, June 1st, 2023.
We will also share alternative methods to request a refund at that time.

Customer inquiries
LINE Out Customer Care:

- After Friday, March 31st, 2023, 30-Day Plans will no longer be sold in the app or in the LINE STORE.
- Call credit can be used up until the service ends. 30-Day Plans can be used for 30 days after the purchase date.
- You will not be able to access LINE Out once the service ends, so we recommend checking your call credit balance beforehand if you think you might need a refund.
- Upon completion of the refund process, an amount equivalent to your remaining call credit will be refunded and deposited in your designated bank account.

Finally, thank you to everyone who used the service and we apologize for the disappointing news.

March 22nd, 2023
Service provider: LINE Plus Corporation
Issuer of prepaid payments: LINE Corporation