LINE STORE

The LINE Out service has ended, effective Wednesday, May 31, 2023 (UTC+9).

As such, we will refund any purchased Call Credit left in your balance based on the criteria below.

We would like to express special thanks to our users for supporting LINE Out.

The criteria for receiving Call Credit refunds are as follows.

• Criteria for Call Credit refunds

For unused Call Credit as of Wednesday, May 31, 2023 (UTC+9)

- Call Credit (for LINE Out on iOS in Japan) is considered a Prepaid Payment Instrument according to Chapter 2 of the Payment Services Act. These refunds will follow the terms prescribed in Article 20 (1) of the same Payment Services Act.

- 30-Day Plans can be used for 30 days after the purchase date, so users are not eligible for refunds under any circumstances if their period of use has expired.

• Names of companies conducting refunds

Service provider: LINE Plus Corporation

Issuer of Prepaid Payment Instruments: LINE Corporation

- Call Credit refunds are a joint effort between LINE Plus Corporation, the main operator of LINE Out, and LINE Corporation, the main issuer of Call Credit.

• How to request for a refund

- If you have a Japanese account

1) Users with Call Credit remaining should receive a LINE message with a link to the refund request form on Thursday, June 1, 2023 (UTC+9). Open the link in the message (https://lineout-refund.line.me/) and log in with the LINE ID you used for LINE Out.

- If you have no remaining Call Credit, you will not receive a LINE message.

2) Confirm the amount of Call Credit to be refunded, then select "認証コード確認" ("Check verification code").

3) Copy the code labeled "認証コード" ("Verification code"), then select "送金画面に移動" ("Open transfer screen").

4) Enter your bank transfer details, enter the verification code you copied, then select "確認" ("Confirm").

5) Confirm that there are no issues with the info you provided, then select "登録" ("Register").

- If you have an overseas account

Please submit your request via the inquiry form (https://contact-cc.line.me/).

• Refund request period

Thursday, June 1, 2023 – Thursday, August 31, 2023 (UTC+9)

- If users do not submit a refund request within this time period, they will not be eligible for a refund.

• Notes on the refund process

- If you have a Japanese account

This refund uses "GMO-PG送金サービス" (GMO-PG Remittance Service), a service provided by GMO Payment Gateway, Inc. To learn more about what information is required for a bank transfer, please refer to the GMO Payment Gateway, Inc. website.

Within 3–4 business days of your request, you'll receive a refund to the bank account you provided. The refund will be the equivalent of your Call Credit balance in Japanese yen. We will cover the transfer fee required for your refund.

To change your bank transfer details after sending a request or if you had made a mistake in your request, please contact us via the inquiry form. We will cancel your existing refund request and ask you to make a new request.

- If you have an overseas account

Please submit your request via the inquiry form (https://contact-cc.line.me/). 

- Requesting a bank transfer to an overseas bank account

The remittance service only makes domestic transfers and cannot wire money to overseas bank accounts. If you're unable to use the remittance service, please contact us via the inquiry form. Overseas bank transfers may require various fees such as receiving fees, intermediary fees, and currency exchange fees in addition to remittance fees. Please note that LINE bears no responsibility for these fees with regards to overseas accounts.

• Contact us

https://contact-cc.line.me/

Yotsuya Tower 23rd F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo 160-0004

Issuer of Prefunded Payment Instruments: LINE Corporation

Service provider: LINE Plus Corporation

Once again thank you very much for supporting LINE Out.